1. Information We Collect
We collect the following types of information when you interact with our website:
- Personal information: Name, address, phone number, and email address — collected when you submit a lead form (Check Availability, Check My Address, Build My Bundle).
- Technical data: IP address, browser type, device type, operating system, and pages visited — collected via standard web server logs.
- Cookies and similar technologies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.
2. How We Collect Information
- Lead forms on our website (Check Availability, Check My Address, Build My Bundle)
- Standard web server logs
- Google Analytics and similar analytics tools
- Cookies placed by our website and third-party analytics providers
3. How We Use Your Information
We use the information we collect to:
- Contact you about AT&T Fiber, Wireless, DIRECTV, and bundle services
- Verify service availability at your address
- Process your service requests and connect you with an AT&T specialist
- Respond to your inquiries and provide customer support
- Send promotional communications about AT&T services (with your consent)
- Improve our website and user experience
4. How We Share Your Information
- With AT&T: As an authorized dealer partner, we share your information with AT&T for service qualification and fulfillment.
- Service providers: We share information with third-party service providers who help us operate our business, including website hosting, analytics, and customer communication tools.
- We do NOT sell your personal information to third parties for their marketing purposes.
- We do NOT share your information for cross-context behavioral advertising.
- We may disclose information when required by law or to protect our rights.
5. Your Rights (CCPA/CPRA — California Residents)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to know: You can request information about the personal data we have collected about you.
- Right to delete: You can request that we delete the personal information we have collected about you.
- Right to opt-out: You can opt-out of the sale or sharing of your personal information. Visit our Do Not Sell My Info page.
- Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.
- Right to limit use: You can limit the use of your sensitive personal information.
To exercise these rights, please call us at (800) 288-2020 or email us at privacy@attfiber-internet.com.
6. Data Retention
We retain personal information for as long as necessary to provide the services you have requested. Lead form data is retained for 24 months unless you request earlier deletion. After the retention period, data is securely deleted or anonymized.
7. Data Security
We take reasonable measures to protect your personal information, including:
- HTTPS encryption on all pages of our website
- Secure hosting infrastructure
- Access controls for employee and contractor access to personal data
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
8. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Phone: (800) 288-2020
- Email: privacy@attfiber-internet.com
- Hours: Mon – Fri: 8 AM – 10 PM CT / Sat – Sun: 9 AM – 9 PM CT
This site is operated by an independent authorized AT&T dealer and is not att.com.